Refund policy

Conditions (Exchanges and withdrawal): 

You have 30 calendar days from the date of delivery of the product/s to cancel the contract without giving any reason. Unfortunately, we cannot exchange items. You must return the item and place a new order.

Conditions (Returns): 

Naturemood will be liable for any non-conformity that occurs within the time frame specified by law.


Naturemood will repay the necessary money without excessive delay and, in any case, before 14 calendar days have passed from the date they were notified of the return. The refund will be processed using the same method of payment as was used to make the original purchase. However, depending on which condition is met first, we may suspend the reimbursement until we have received the items or until you have supplied documentation of the return of the goods.