Free Delivery & Returns
Free Delivery & Returns
1. How long do I have to return an item?
According to the Consumer protection law, the consumer can return the good within 14 days after receiving the order.
2.How do I request a return or an exchange of the product?
All the returns and exchanges will be processed electronically.
Whether you choose a return or an exchange you will have to contact us via e-mail: email@example.com
3. Can I only refund or also exchange the product?
You can choose:
– money refund on your original payment method
⁃ size exchange (subject to availability)
4.What are the conditions for return?
Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
5. What products can be returned?
All the Naturemood clothing can be returned if it is in its original condition, tags and packaging included.
6.What is product return process after my request?
If you chose return or exchange:
1. To start a return, you can contact us at firstname.lastname@example.org with your order number and whether you want to make a return or an exchange.
2. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how to send your package. Please note that returns will need to be sent to the following address:
Madrid,28760, Tres Cantos, avenida Castilla y León 11, office 4H
7. How long does it take?
As soon as we receive the order and confirm its original state, we will make a full refund within 15 working days.
8. Will I receive a refund for any duties and import fees paid at delivery?
No, the delivery fee for return is paid by the customer.
We deliver all around the world.
Spain 6-10€ (VAT included)
Europe 18-22 (VAT included)
Rest of countries from 30 € (VAT included)
*if your location is out of European Union custom taxes or duties are not included and must be paid by the recipient of the product
All orders leave our warehouses (Spain) in 2-5 days (Monday to Friday) with the exception of peak periods.
After the purchase you will receive an email with your reference order. For further information you can always contact us and we will help you.
Designed for both active adventurers and homebodies, these eco-friendly cotton sweatpants are guaranteed to keep your youngster cozy and warm. They are made from 100% organic cotton, carefully cultivated on chemical-free farms. Our clothes prioritize comfort, durability, and hypoallergenic properties, making them suitable for kids with sensitive skin.
Our production facilities are located in Spain, enabling us to deliver your order as quickly as possible. Shipping times can be determined by providing your shipping details during the checkout process.
To learn more about our brand, please refer to the “About Us” section on our website.
If you have any questions regarding sizes, feel free to contact us, and our team will be happy to assist you. Additionally, you can refer to our models’ height and size guide to determine the best clothing size for your kids.
Our organic cotton
You may not have thought, but clothes can be carcinogenic. Most fabrics are processed with chemicals and toxic dyes, these ingredients are readily absorbed by our skin. From here, allergies, redness, inflammatory processes appear, and the sensitivity of the skin also increases.
We at Naturemood use organic cotton, which is not processed with chemicals and does not cause skin reactions. Our cotton is GOTS certified, you can read more about it in the about us section. Thus, our clothes have a positive effect on the skin: they protect against ultraviolet radiation and some fungi, are very soft and pleasant to the body, and due to the fact that the fabrics are organic, they have increased wear resistance.
How you wash clothes and how often you do it affects their useful life as well as the impact they have on the environment. We recommend a machine wash at low temperature and with natural detergents.
The use of bleaches, detergents and chemical softeners can alter the quality and purity of the cotton fiber. Keep the clothes pure, just as you have acquired it.
Planchar a temp.
Avoid using bleach
in the wash
Does not support
Iron at temp.